Chalhoub, George;
Kraemer, Martin J;
Flechais, Ivan;
(2023)
Useful shortcuts: Using design heuristics for consent and permission in smart home devices.
International Journal of Human-Computer Studies
, 182
, Article 103177. 10.1016/j.ijhcs.2023.103177.
(In press).
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Abstract
Prior research in smart home privacy highlights significant issues with how users understand, permit, and consent to data use. Some of the underlying issues point to unclear data protection regulations, lack of design principles, and dark patterns. In this paper, we explore heuristics (also called “mental shortcuts” or “rules of thumb”) as a means to address security and privacy design challenges in smart homes. First, we systematically analyze an existing body of data on smart homes to derive a set of heuristics for the design of consent and permission. Second, we apply these heuristics in four participatory co-design workshops (n = 14) and report on their use. Third, we analyze the use of the heuristics through thematic analysis highlighting heuristic application, purpose, and effectiveness in successful and unsuccessful design outcomes. We conclude with a discussion of the wider challenges, opportunities, and future work for improving design practices for consent in smart homes.
Type: | Article |
---|---|
Title: | Useful shortcuts: Using design heuristics for consent and permission in smart home devices |
Open access status: | An open access version is available from UCL Discovery |
DOI: | 10.1016/j.ijhcs.2023.103177 |
Publisher version: | https://doi.org/10.1016/j.ijhcs.2023.103177 |
Language: | English |
Additional information: | © 2023 The Authors. Published by Elsevier Ltd. This is an open access article under the CC BY license, which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited. https://creativecommons.org/licenses/by/4.0/ |
Keywords: | User experience, Design, Heuristics, Consent, Permissions, Privacy, Smart homes |
UCL classification: | UCL UCL > Provost and Vice Provost Offices > UCL BEAMS UCL > Provost and Vice Provost Offices > UCL BEAMS > Faculty of Engineering Science UCL > Provost and Vice Provost Offices > UCL BEAMS > Faculty of Engineering Science > Dept of Computer Science |
URI: | https://discovery.ucl.ac.uk/id/eprint/10180662 |
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