How highly does the freight transport industry value journey time reliability - and for what reasons?

Delays to road freight vehicles impose a very high cost on the nation. Delayed arrival time can occur for a variety of reasons. This paper presents the findings of a Highways Agency funded study, which has investigated the user valuations of three different kinds of delay: • A delay resulting from an increased journey time, with fixed departure time • An increase in the spread (or range) of arrival times for a fixed departure time • A schedule delay where the departure time is effectively put back. The paper summarises the findings of the study, which centred on an interview survey of forty shippers, hauliers and third party logistics operators. Respondents were asked to consider one of their freight flows on the trunk road network in detail. Various reasons why respondents value a high degree of predictability of journey times on the trunk road network are identified and discussed. The paper then moves on to present and discuss user valuations of each kind of delay, estimated using the Leeds Adaptive Stated Preference (LASP) methodology.