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The design with intent method : a design tool for influencing user behaviour
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Lockton, Dan, Harrison, David and Stanton, Neville A. (2010) The design with intent method : a design tool for influencing user behaviour. Applied Ergonomics, Vol.41 (No.3). pp. 382-392. doi:10.1016/j.apergo.2009.09.001 ISSN 0003-6870.
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Official URL: http://dx.doi.org/10.1016/j.apergo.2009.09.001
Abstract
Using product and system design to influence user behaviour offers potential for improving performance and reducing user error, yet little guidance is available at the concept generation stage for design teams briefed with influencing user behaviour. This article presents the Design with Intent Method, an innovation tool for designers working in this area, illustrated via application to an everyday human–technology interaction problem: reducing the likelihood of a customer leaving his or her card in an automatic teller machine. The example application results in a range of feasible design concepts which are comparable to existing developments in ATM design, demonstrating that the method has potential for development and application as part of a user-centred design process.
Item Type: | Journal Article | ||||
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Subjects: | T Technology > T Technology (General) | ||||
Divisions: | Faculty of Science, Engineering and Medicine > Engineering > WMG (Formerly the Warwick Manufacturing Group) | ||||
Library of Congress Subject Headings (LCSH): | Product design, Consumer behavior, Automated tellers -- Design, Human engineering | ||||
Journal or Publication Title: | Applied Ergonomics | ||||
Publisher: | Elsevier | ||||
ISSN: | 0003-6870 | ||||
Official Date: | May 2010 | ||||
Dates: |
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Volume: | Vol.41 | ||||
Number: | No.3 | ||||
Page Range: | pp. 382-392 | ||||
DOI: | 10.1016/j.apergo.2009.09.001 | ||||
Status: | Peer Reviewed | ||||
Publication Status: | Published | ||||
Access rights to Published version: | Restricted or Subscription Access | ||||
Date of first compliant deposit: | 21 December 2015 | ||||
Date of first compliant Open Access: | 21 December 2015 |
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