Facilitating Information Sharing in Organizations using Electronic Content Management Systems (ECMS): Towards a Model

Abstract

This research-in-progress paper explores how the use of ECMS facilitates the sharing of business process- related information that supports end-to-end processes between business units in an organization. Based on an in-depth literature review, we propose a theoretical model to explain ECMS-use in two different types of business processes namely (1) processes with high or low Standardisation and (2) processes with high or low Integration. The model which will be tested in later stages of this research will provide a deeper explanation on how and why organizations may use ECMS in different ways as shaped by the Standardisation and Integration aspects of the organization’ s particular business process. Therefore, this study provides a deeper understanding on the use of ECMS and the value they can bring to organizations in terms of improving the sharing of information that supports the way the business operates