Enhancing Trust through IT Risk Management to Achieve E-Government Success

Abstract

E-government is a concept which requires management in order to implement successfully. This research presents the factors of IT risk management and level of trust for e-government success. It aims to examine the components of IT risk management and their impacts on creating integrated trust. In addition, the relationships of the integrated trust to e-government success are tested. A survey was conducted with Thai government officers. There are five IT risk management factors which are IT infrastructure risk, economic risk, legal and regulation risk, change management risk and performance risk. Integrated trust includes individual based trust and institutional based trust