DevOps: Walking the Shadowy Bridge from Development Success to Information Systems Success

Abstract

In recent years enterprises have observed that a holistic approach to agile information systems development and a closer integration of information systems development with information systems operations is essential to maximize the probability of success, leading to the emerging DevOps phenomenon. While past research delivers insights about success criteria in information systems development as well as information systems operations, conceptual inclusion of DevOps is missing. We propose a multi-staged qualitative research design including literature review and multiple-case study to explore and identify origins of critical success criteria used to measure success by the two major IT-related enterprises functions IT development and IT operations. Based on that, we aim to contribute a “DevOps model”, from a success criteria perspective, and reconcile information systems development with the Information Systems Success Model. In addition, our research significantly fosters understanding of the DevOps phenomenon and identifies paths for future research