Information transparency and citizen’s continuous use intention of e-Government services

Abstract

After more than two decades of development, e-Government services have become not only familiar to but also a significant part of citizens’ life. However, as the needs of citizens in using e-Government services changes, an improved understanding of citizen’s continuous use intention is warranted. This study therefore aims to explore the factors that influence citizens’ continuous use intention of e-Government services. Although, previous studies have identified several factors from a range of theories that explain the nature of continuous use intention of various technologies, they lack attention to factors that are specifically relevant to the e-Government context. In particular, the extant e-Government services literature highlights information transparency as an important factor for any governments but there is a lack of understanding about its impacts on citizen’s perceptions of e-Government services (i.e. trust, empowerment, and satisfaction). Thus, this study focuses on examining the role of information transparency in citizen’s continuous use intention of e-Government services by integrating DeLone and McLean’s IS Success Model with the concept of information transparency, and theories of continuous trust and empowerment