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Department of Human Work Science and Media Technology/Blekinge Institute of Technology
Abstract
The introduction of eGovernment services and applications leads to major
changes in the structure and operation of public administrations. In this paper
we describe the work in progress in an Italian project called SPO.T. aimed at
the analysis, development, deployment and evaluation of tools and environments
to support the people who plan, deliver, use and evaluate user-centred
provision of One-Stop-Shop services to citizens. The SPO.T. project has focused
on two requirements: 1. the support tools and environments must facilitate the
active involvement of all stakeholders in the definition and evolution of
eGovernment applications and services, and it is argued that through
participatory design changes of structure, process and culture can be delivered
effectively; 2. they must embody a set of architecturally coherent resources
which reflect the new roles and relationships of public administration and
which are sufficiently generic to be relevant to a wide range of local contexts
across the community
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