Development of a Custom Call Management System for the Service Department of Premiere Copier Inc.

Abstract

Premiere Copier needs a system that will facilitate the functionality required by the current business process as well as being more robust, reliable and scalable. The new system has to mitigate all the problem areas mentioned in the section 1.2.3. The complete list of the requirements is presented in the Section 3.1.1. This project is the first real life experience for the one man developing team as well. Working through the whole development life cycle of the application, fulfilling the roles of project manager, developer and designer at the same time presents an excellent educational opportunity as well