Wireless Handheld Solution for the Gaming Industry

Abstract

of the essential elements of success in the gaming industry is the requirement of providing exceptional customer service. Technology plays a significant role in bringing state of the art solutions that enhance the overall customer experience. Currently a guest must go through multiple steps and a variety of departments to simply resolve issues with their player accounts (loyalty programs), update customer profiles, book hotel and restaurant reservations, sign up for promotions, etc. In order to effectively take care of these customers in both a timely and efficient manner, a wireless handheld device is needed that employees can carry with them to resolve and address these concerns. This project is aimed at identifying the proper wireless infrastructure for the gaming environment and also the wireless handheld device, such as an Ultra Mobile PC (UMPC) to effectively and efficiently take care of customers