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oaioai:harvest.issuelab.org:11710

A Work in Progress: Philadelphia's 311 System After One Year

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    Publication date
    3 March 2010
    Publisher
    The Pew Charitable Trusts

    Abstract

    Evaluates the first year of the city's municipal information and service-request system's implementation, including costs, call volume, types of requests, and user satisfaction. Points out areas for improvement and constraints due to the budget crisis

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    This paper was published in IssueLab.

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