Electronic Visit Verification: The Weight of Surveillance and the Fracturing of Care

Abstract

In Electronic Visit Verification: The Weight of Surveillance and the Fracturing of Care, Data & Society Researcher Alexandra Mateescu finds that the surveillance of US home care workers through a state-funded mobile app called electronic visit verification ("EVV") erodes critical support for people with disabilities and older adults while offloading significant, unacknowledged burdens onto both workers and service recipients.Drawing on interviews with advocates, activists, and twenty workers and service recipients across the country, Mateescu describes how the rollout of EVV systems within Medicaid home- and community-based programs was built on a poor understanding of how services are actually provided