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Usability analysis of contending electronic health record systems
Abstract
In this paper, we report measured usability of two leading EHR systems during procurement. A total of 18 users participated in paired-usability testing of three scenarios: ordering and managing medications by an outpatient physician, medicine administration by an inpatient nurse and scheduling of appointments by nursing staff. Data for audio, screen capture, satisfaction rating, task success and errors made was collected during testing. We found a clear difference between the systems for percentage of successfully completed tasks, two different satisfaction measures and perceived learnability when looking at the results over all scenarios. We conclude that usability should be evaluated during procurement and the difference in usability between systems could be revealed even with fewer measures than were used in our study. © 2019 American Psychological Association Inc. All rights reserved.Peer reviewe- Chapter
- publishedVersion
- electronic health record system
- evaluation
- measurement
- procurement
- usability
- eHealth
- Measurement
- Nursing
- Records management
- Electronic health record systems
- Nursing staff
- Screen capture
- Usability analysis
- Usability testing
- Usability engineering
- adult
- article
- electronic health record
- error
- hospital patient
- human
- nursing staff
- outpatient
- physician
- satisfaction
- computer interface
- computer system
- Computer Systems
- Electronic Health Records
- Humans
- Personal Satisfaction
- Physicians
- User-Computer Interface
- 113 Computer and information sciences
- 3142 Public health care science, environmental and occupational health