Electronic Resources Communications Management: A Strategy for Success

Abstract

This paper is based on a presentation given at the Electronic Resources and Libraries Conference, Georgia Institute of Technology, Atlanta, March 23, 2006.Communications in the workflow of electronic resources (e-resources) acquisitions and management are complex and numerous. The work of acquiring and managing e-resources is hampered by the lack of best practices, standards, and adequate personal information management software. The related communications reflect these inadequacies. An e-resource management communications analysis at The Ohio State University Libraries revealed the underlying structure of the communication network and areas that could be improved in terms of efficiency and effectiveness. E-resources management must be responsive to the high expectations of users and other library staff. Efficient management of the related communications network increases the likelihood of a productive and successful operation