Proposing a Comprehensive Meta-model for Technology Acceptance

Abstract

New technologies appear constantly, offering the promise of greater efficiency and effectiveness for work processes in all types of organizations. However, not all reach their full potential, either because of employee rejection or less-than optimal implementation. Studies that examine Information Technology (IT) adoption in business have often used the Technology Acceptance Model (TAM) to predict IT adoption in a business environment. However, the TAM fails to explain much of the variance in technology usage. This article examines technology acceptance processes in the light oftheories of technology readiness, technology acceptance, and diffusion of innovation and proposes a comprehensive meta-model to integrate and expand existing models to explain technology acceptance in a wide range of contexts. With regard to future research, the paper also recommends attention to a greater breadth of contexts, cultures, and questions related to issues and recommendations for promoting technology acceptance