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oaioai:research.ou.nl:publications/a3788d10-ca56-42f7-a6a8-05f59b211245

Improving customer loyalty through employee characteristics:How employee characteristics influence customer satisfaction and customer loyalty towards Dutch supermarkets

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Publication date
23 October 2021
Publisher
Association for Business Communication (ABC)

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Open University of the Netherlands Research Portal

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Last time updated on 29/06/2022

This paper was published in Open University of the Netherlands Research Portal.

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