Discovering Design Principles for Health Behavioral Change Support Systems: A Text Mining Approach

Abstract

Behavioral Change Support Systems (BCSSs) aim to change users’ behavior and lifestyle. These systems have been gaining popularity with the proliferation of wearable devices and recent advances in mobile technologies. In this article, we extend the existing literature by discovering design principles for health BCSSs based on a systematic analysis of users’ feedback. Using mobile diabetes applications as an example of Health BCSSs, we use topic modeling to discover design principles from online user reviews. We demonstrate the importance of the design principles through analyzing their existence in users’ complaints. Overall, the results highlight the necessity of going beyond the techno-centric approach used in current practice and incorporating the social and organizational features into persuasive systems design, as well as integrating with medical devices and other systems in their usage context