How ECS Improve Creative Use of Employees’ Knowledge?

Abstract

Recently, organizations are using crowdsourcing systems (CSs) to collect innovative ideas from their employees harnessing their insights of companies’ products, processes, customers, and competitors. While crowd workers in third-party CSs are a diverse and multifaceted population with a range of motives and experience, and yet few researchers have grappled with the facilitators of the employees’ behavior comprising the creative application of their knowledge using enterprise CSs. This study develops a theoretical framework to identify enterprise CSs role and to provide the way how CSs are related to creative behavior via knowledge sharing. In this research, we used a survey to collect data from organizational employees and conducted data analysis to understand how enterprise CSs affect employees’ creative knowledge application. The findings of this study can help organization refine their ECSs and innovative initiatives