AUTOMATED APPOINTMENT REMINDERS AND NO-SHOW RATES AT APPLETREE BAY PRIMARY CARE: A QUALITY ASSURANCE PROJECT

Abstract

This quality assurance project is aimed to determine how effective a specific primary care office’s current method of reminding patients of scheduled appointments is in reducing the percentage of no-shows. The retrospective data gathered from a calendar month will be evaluated to determine what percentage of patients check-in when reminded with a telephone call. The estimated national no-show is between 23% and 34%. This project reveled a no-show rate of 3.7% at Appletree Bay Primary Care, This rate is important to the health and wellness of their patients. With additional research, the variables affecting this practice’s no-show rates may be exposed, which would provide an opportunity to share the effective methods with other primary care practices